Refund policy
At Planet Crystal Lighting, we want you to love your purchase. If something is not right, we are here to help.
30-day returns
You can request a return within 30 days of receiving your order. To be eligible, items must be unused, uninstalled, in the same condition you received them and in the original packaging, with all parts and accessories.
How to start a return
- Email us at support@planetcrystallighting.shop or call (713) 779-6688 with your order number and the reason for the return.
- We will reply within 1 business day with your return authorization and the return address.
- Pack the item securely in its original packaging and ship it back.
Items sent back without first requesting a return cannot be accepted.
Return shipping
If the return is because of our error (damaged, defective or wrong item), we cover return shipping. For other returns, the customer pays return shipping costs.
Damaged, defective or wrong items
Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us within 48 hours of delivery with photos, and we will send a replacement or issue a full refund.
Non-returnable items
- Items that have been installed, used or modified
- Custom or special-order items
- Gift cards
- Items marked as final sale
Exchanges
The fastest way to exchange an item is to return the original and place a new order for the item you want.
Refunds
Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are sent to your original payment method within 5–10 business days. Your bank may need a few extra days to show the credit.
Cancellations
You can cancel your order for a full refund before it ships. After shipping, the standard return process applies.
Contact us
Planet Crystal Lighting
6887 S Gessner Rd, Houston, TX 77036, United States
Phone: (713) 779-6688
Email: support@planetcrystallighting.shop
Support hours: Monday – Friday, 9:00 AM – 6:00 PM (CT)
Last updated: October 1, 2026
